Privacy Policy

PRIVACY POLICY

Welcome to Leiamex!

Leiamex values your privacy and the protection of your personal data. This privacy policy describes what information we collect from you, how we collect it, how we use it, how we obtain your consent, how long we keep it in our databases and, if necessary, with whom we share it.

By visiting the website and purchasing the products, you are accepting the practices described in this privacy policy. Your use of the website and purchase of the products are also subject to our terms and conditions. In this privacy policy, the words "website" refers to the Leiamex website, "we", "us", "our" and "Leiamex" refers to Leiamex and "user", “customer”, "you" and “your" refers to you, the user and customer of Leiamex.

This privacy policy may change from time to time. Your continued use of the website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates. This privacy policy has been developed and is maintained in accordance with all applicable national and international laws, especially the California Consumer Privacy Act (CCPA).

1. GENERAL INFORMATION

The personal data of the users that are collected and processed through the website:

· https://leiamex.com

Will be under responsibility and in charge of:

· Leiamex.

· Email: customerservice@leiamex.com

(Hereinafter referred to as “Leiamex”).

2. HOW DO YOU GET MY CONSENT?

By using the website, placing an order, subscribing to our newsletter, contacting us through our contact details and providing us with personal information to communicate with you, you consent to our collection, storage and use of your information on the terms contained in this privacy policy. You may withdraw your consent by sending us your request via the contact information or the contact page. You can withdraw your consent by sending us your request via the contact information or the contact page.

3. TYPES OF INFORMATION GATHERED

The information we collect from our users and customers helps us to provide our products effectively and to personalize and continually improve the user experience on the website. These are the types of information we collect:

Information You Give Us. You provide information when you search, read and view content, place an order, subscribe to our newsletter and/or communicate with us through our contact information. As a result of those actions, you might supply us with the following information:

· First and last name

· Email address

· Phone number 

· Address (shipping purposes)

· Payment Information

· Any additional information relating to you that you provide to us directly or indirectly through our website or online presence such as ‘cookies’.

Leiamex will not collect any personally identifiable information about you, unless you provide it.

Information Collected Automatically: By accessing and using the website you automatically provide us with the following information:

· Your IP address

· Referring URLs

If you access the website through a mobile phone, we will collect the following information:

· Mobile device ID 

· IP address

Payment Information: Your payment data will be processed by the payment processors available on this website (GoDaddy Payments), which will process and store your data securely and for the sole purpose of processing the purchase of products. Leiamex reserves the right to contract any payment platform available in the market.

View GoDaddy's privacy policy here:

· https://www.godaddy.com/legal/agreements/privacy-policy

Social Media: On our website you will find links and functions linked to different social networks, in which you can share your information. It is advisable to consult the privacy policy and data protection of each social network used on our website.

· Facebook: https://www.facebook.com/privacy/explanation

Contact information: We may access some personal information about the user, such as name and email address, when the user or any third party communicates with us through our contact information. Personal information provided through our contact information is not stored on any Leiamex server and will be stored on the respective server of our email service.

4. HOW LONG WE KEEP YOUR DATA

Personal data provided by users and customers through the website will be retained for the time necessary to deliver the products and/or until the user unsubscribes from our newsletter or requests deletion of their data. Leiamex may be allowed to retain personal data for a longer period whenever the user has given consent to such processing, as long as such consent is not withdrawn. Furthermore, Leiamex may be obliged to retain personal data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority. Once the retention period expires, personal data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.

5. HOW WE USE YOUR INFORMATION. 

In general, we use the information we collect primarily to provide, maintain, protect and improve our current website and products. We use personal information collected through our website as described below:

· Identify you as a user in our system.

· Provide our catalogs.

· Process payments.

· Deliver the products.

· Manage returns and refunds.

· Improve our products, website, and how we operate our business.

· Understand and enhance your experience using our website.

· Respond to your comments or questions through our support team.

· Send you related information, including confirmations, invoices, technical notices, updates, security alerts and support and administrative messages.

· Send your communications related to Leiamex.

· Marketing purposes of Leiamex.

· Link or combine your information with other information we get from third parties to help understand your needs and provide you with better service.

· Protect, investigate and deter against fraudulent, unauthorized or illegal activity.

6. HOW WE SHARE INFORMATION

The personal information of our customers and users is an important and fundamental part of our business. Under no circumstances will we sell or share information with third parties that has not been previously authorized by the user, customer or owner of the personal data. We share user and customer information only and exclusively as described below.

Third-Party Service Providers. We use the services of third parties to perform certain functions on our behalf and through our website and services. Examples include processing payments (GoDaddy Payments), building and hosting the website (GoDaddy), delivering products, sending emails, sending SMS messages, analyzing data, creating ads, providing marketing assistance, and delivering search results and links.

These third-party services and tools may have access to personal information needed to perform their functions but may not use that information for other purposes. Information shared with these third-party services will be treated and stored in accordance with their respective privacy policies and our privacy policy. 

Marketing: By providing your information and placing an order, you consent to the use of your personal information, including name, email address and phone number for the sole purpose of sending you marketing communications about our products. Leiamex respects your privacy and does not share this information with unaffiliated third parties. If you wish to stop receiving marketing communications, you may unsubscribe at any time by using the "unsubscribe" option available in the same marketing emails or by submitting your request through our contact information.

SMS text messages. We use SMS text messaging to send different types of messages such as notifications about your order or special content such as offers on our products. By placing an order and opting to receive our SMS messages, you agree to these terms and conditions.

By entering your phone number on the checkout form and subscribing through our subscription form, you consent to our sending you SMS text notifications (order notifications, including abandoned cart reminders) and offers for our products. Please note that your consent to opt-in or opt-out of receiving these messages is not a condition of any purchase on our website. Your phone number, name and purchase information will be shared with the SMS marketing platform we use. This data will be used to send you targeted marketing messages and notifications. When sending text messages, your phone number will be shared with our applicable text messaging carrier for the purpose of fulfilling the sending and delivery of messages.

If you wish to unsubscribe from receiving marketing text messages and notifications, please reply with STOP to any SMS message sent by us. You understand and agree that alternative methods of unsubscribing, such as the use of alternative words or requests, will not be considered a reasonable means of unsubscribing. Message and data usage fees may apply.

If you have any questions, you may contact us for more information.

Business Transfers. In the event that Leiamex creates, merges with, or is acquired by another entity, your information will most likely be transferred. Leiamex will email you or place a prominent notice on our website before your information becomes subject to another privacy policy.

Protection of Leiamex and others. We release personal information when we believe release is appropriate to comply with the law, enforce or apply our Terms and conditions and other agreements, or protect the rights, property, or safety of Leiamex, our users or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

With Your Consent. Other than as set out above, you will receive notice when personally identifiable information about you might go to third parties, and you will have an opportunity to choose not to share the information.

Anonymous Information. Leiamex uses the anonymous browsing information collected automatically by our servers primarily to help us administer and improve the website. We may also use aggregated anonymous information to provide information about the website to potential business partners and other unaffiliated entities. This information is not personally identifiable.

7. PROTECTING YOUR INFORMATION

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you provide through the website. If transactions are processed on the website, transaction information is transmitted to and from the website in encrypted form using industry standard SSL connections to help protect such information from interception. We restrict authorized access to your personal information to those persons who have a legitimate purpose to know that information and to those persons you have authorized to have access to that information. Leiamex follows generally accepted industry standards to protect the personal information submitted to us, both during transmission and once Leiamex receives it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while Leiamex strives to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so.

8. DATA BREACH NOTIFICATIONS

In the event of a security breach that compromises the confidentiality of our users' personal data, Leiamex undertakes to notify those affected in a timely manner. This notification will be made through the means of contact that have been provided by the user on our platform. We will take all reasonable measures to protect the information and remedy any situation that jeopardizes the security of your data.

9. INTERNATIONAL DATA TRANSFER:

By using our platform, you agree that your personal data may be transferred and processed outside the United States or your home country, where data protection laws may be different from those of your country. Leiamex is committed to taking the necessary steps to ensure that your data is treated in accordance with applicable privacy protection rules and is adequately protected during any international transfer. 

10. RIGHTS 

Users who provide information through our website, as data subjects and data owners, have the right to access, rectify, download or delete their information, as well as to restrict and object to certain processing of their information. While some of these rights apply generally, others apply only in certain limited circumstances. We describe these rights below:

· Access and portability: to access and know what information is stored in our servers, you can send us your request through our contact information.

· Rectify, Restrict, Limit and/or Delete: You can also rectify, restrict, limit or delete much of your information.

· Right to be informed: Users of our website will be informed, upon request, about what data we collect, how it is used, how long it is retained and whether it is shared with third parties.

· Object: When we process your information based on our legitimate interests as explained above, or in the public interest, you may object to this processing in certain circumstances. In such cases, we will stop processing your information unless we have compelling legitimate reasons to continue processing it or where it is necessary for legal reasons.

· Revoke consent: Where you have previously given your consent, such as to allow us to process and store your personal information, you have the right to revoke your consent to the processing and storage of your information at any time. For example, you may withdraw your consent by updating your settings. In certain cases, we may continue to process your information after you have withdrawn your consent if we have a legal basis for doing so or if your withdrawal of consent was limited to certain processing activities.

· Complaint: If you wish to file a complaint about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local supervisory authority. Users can exercise all these rights by contacting us through the contact information or the contact page.

· Rights related to automated decision-making, including profiling: website users may request that we provide a copy of the automated processing activities we conduct if they believe that data is being unlawfully processed.

Users or holders of personal data provided through the platform may exercise these rights over their personal data at any time and without limitation by sending their request through our contact information or contact form. The request to exercise their rights will be attended and answered within a maximum period of 3 working days.

11. CHILDREN’S ONLINE PRIVACY PROTECTION 

We comply with the requirements of national and international data protection regulations, regarding the protection of the personal data of minors. Although the website and products are available to all ages, we do not collect any information from children under the age of 13 without the respective permission of their parents or legal guardians. If you become aware that a child under the age of 13 has provided us with personal information without the permission of a parent or legal guardian, please contact us. If we become aware that a minor has provided us with personal information without parental or legal guardian permission, we will take steps to delete that information, terminate that person's account, and restrict access to that person's account.

12. THIRD PARTIES

Except as otherwise expressly included in this privacy policy, this document addresses only the use and disclosure of information Leiamex collects from you. If you disclose your information to others, whether other users or suppliers on Leiamex, different rules may apply to their use or disclosure of the information you disclose to them. Leiamex does not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. Leiamex is not responsible for the privacy or security practices of other websites on the Internet, even those linked to or from our website. Please review the privacy policies of third-party websites or services that you access through the Leiamex website.

13. CONTACT US 

If you have questions or concerns about this privacy policy and the handling and security of your data, please contact us through our contact page or via the contact information below:

Leiamex.

Email: customerservice@leiamex.com

REFUND POLICY

Welcome to Leiamex! 

This refund policy applies to all products purchased through:

· https://leiamex.com

(Hereinafter referred to as “Leiamex”).

At Leiamex, we are committed to providing high quality products and exceptional service to our customers who make wholesale purchases. We understand that, on occasion, situations may arise that require a refund or exchange of products. Below is our refund policy for bulk purchases. 

1. CONDITIONS TO BE ELIGIBLE FOR A REFUND OR EXCHANGE

· Products must have been purchased through our official website.

· The refund or exchange request must be made within 30 days of the date of delivery of the products.

· The products must be in their original condition, unused, undamaged and in their original packaging.

2. REFUND OR EXCHANGE REQUEST PROCESS

To initiate the return or exchange process, the customer must contact our customer service team at the following e-mail address: customerservice@leiamex.com.

The customer will need to provide the order information, including the order number and a detailed description of the reason for the refund or exchange request.

3. EVALUATION AND APPROVAL

Once the request has been submitted, our customer service team will evaluate the request. If the request meets the conditions set forth in this policy, the refund or exchange will be approved. In case of approval, further instructions will be provided to proceed with the return or exchange of the products.

4. REFUNDS

Refunds will be processed within 5 business days after approval of the request. Refunds will be made via the same payment method used for the original purchase, unless otherwise agreed with the customer.

5. SHIPPING COSTS

Original shipping costs are non-refundable unless the return is the result of an error on the part of Leiamex. Customer is responsible for shipping costs associated with returning products.

6. DAMAGED OR DEFECTIVE UNITS

If only some units of the products purchased in bulk are damaged or defective, we ask that you provide us with photographic evidence or a detailed description of the specific problems with those products.

Once we have received this information, we will assess the extent of the problem and proceed as follows:

a) Replacement of the damaged or defective units with new, undamaged units.

b) Partial refund corresponding to the value of the damaged or defective units.

7. SHIPMENT OF THE DAMAGED OR DEFECTIVE UNITS

In order to carry out the replacement or partial refund, we will require you to return the damaged or defective units to us.

Shipping costs associated with the return of these units will be covered by Leiamex, if it is determined that the products were damaged or defective due to a manufacturing or shipping error on our part. If the products were damaged due to improper handling by the customer, shipping costs will be borne by the customer.

At Leiamex, we value customer satisfaction and strive to resolve any problems fairly and efficiently. If you have damaged or defective units in your wholesale purchase, please contact our customer service team to initiate the replacement or refund process. We will be happy to help you resolve the situation to the best of our ability.

8. FINAL PROVISIONS

Our return policy forms part of our terms and conditions, our privacy policy and our shipping policy, and should be read in conjunction with them. We reserve the right to change this return policy at any time.

Returns or refunds are only made once the product has arrived at its destination and has been received by the purchaser, no refunds or returns are made for products that are in transit for delivery or have not yet been delivered.

By making a purchase through the website, you represent and agree to be bound by the terms and conditions described in this policy. Our return policy does not affect your statutory rights.

9. CONTACT US

If you have questions about this return policy, please contact us through our contact page or via the contact information below:

Leiamex. 

Email: customerservice@leiamex.com

SHIPPING POLICY

Welcome to Leiamex! 

Thank you for shopping at Leiamex, this shipping policy applies to all products offered and published by Leiamex on the website: 

· https://leiamex.com

(Hereinafter referred to as “Leiamex”).

Leiamex is committed to deliver the product in perfect condition at the address indicated by the customer in the checkout page. In order to optimize delivery, we thank the customer for indicating an address in which the order can be delivered within normal business hours.

1. LEIAMEX SHIPPING

· Leiamex delivers worldwide.

Leiamex orders are shipped and delivered on business days (Monday - Friday - 8 AM - 5 PM). For security reasons, Leiamex will not send any order to post office boxes or military bases, nor will it accept any order when it is not possible to identify the recipient of the order and its address.

2. SHIPPING COSTS

· Shipping costs may depend on the dimensions of the package and the place of delivery of the order and will be calculated and displayed during the checkout process.

Leiamex may on occasion and as a result of special offers, promotions and special days, offer free shipping on some or all products. Free shipping will be applied to the order at checkout.

3. SHIPPING TIMES

· For in-stock product orders, shipping times may depend on the delivery location of the order. For approximate shipping times please contact us through our contact information.

· Products that are not in stock have an approximate delivery time of 16 weeks.

Shipping times are estimates and will depend on the place of delivery of the order and the deadlines established by the courier companies.

4. ORDER TRACKING

Once your order is shipped, you will receive an email with the tracking number of your order to be tracked through the corresponding courier company. Be sure to track your order using the tracking number we provide. We are not responsible for lost or stolen packages. If your package has been lost or stolen, please contact the appropriate courier company according to the tracking number provided or contact us through our contact information for further assistance and information.

5. CUSTOMS TAXES

Please note that for international orders, customs duties may apply depending on the customs laws of each country. The buyer is responsible for payment of any customs duties that may be imposed on your package upon entry into the destination country. Please check the customs situation in your country regarding the importation of goods and the collection of customs duties before placing an order, as Leiamex cannot provide you with this information. Leiamex is not responsible for the payment of any customs duties that may apply to your international orders, nor is Leiamex responsible for packages returned or undelivered due to non-payment of such duties. Payment of any duties that may apply to your package is the sole and exclusive responsibility of the customer.

6. DELAYS

Leiamex is not responsible for delays in shipping or delivery, due to natural or uncontrollable events. Furthermore, Leiamex is not responsible for delays related to the courier service itself. Unfortunately, we have no control over these delays. Transit time does not include Saturdays, Sundays or holidays.

7. UNDELIVERED PACKAGES

If at the time of delivery, the customer is not at the delivery address or if it is not possible to deliver the package to any person in charge, the product must be returned and extra charges may apply for shipping costs.

8. WRONG DELIVERY ADDRESS

Leiamex will not be responsible or reimburse for lost or undelivered packages due to incorrect, inaccurate or outdated delivery addresses.

It is the buyer's responsibility to ensure that the delivery address they provide during the checkout process is current, correct and accurate. Before completing the checkout process, please ensure that you provide a correct, current and accurate delivery address. 

If your order is not delivered due to incorrect, inaccurate or outdated delivery addresses and the order is returned to our premises, we reserve the right to charge you for additional delivery charges or to terminate this contract and issue a refund with the discounted value of the delivery.

9. SECURE DELIVERY ADDRESS

Leiamex recommends customers provide a secure delivery address, for example your home or place of employment. Leiamex is not responsible for packages lost or stolen due to unsafe delivery addresses.

10. SHIPPING COMPLETED

Each delivery is considered to have been made from the moment Leiamex makes the product available to the buyer, which is made possible by the control system used by the courier company when the status of the order changes to “completed” or “delivered".

11. CONTACT INFORMATION 

If you have questions about this shipping policy, please contact us through our contact page or via the contact information below:

Leiamex.

Email: customerservice@leiamex.com